Privacy Policy

Effective Date: 15th December 2024

To Africa (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By engaging with us, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Passport details (if required for bookings)

  • Payment details (processed securely through third-party providers)

1.2 Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

1.3 Sensitive Information:

Where necessary, we may collect sensitive information such as health or dietary requirements to ensure your travel needs are met. This information will be collected and handled with your explicit consent.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To process bookings and provide travel services.

  • To personalise your travel experience.

  • To communicate with you about your bookings, special offers, and updates.

  • To comply with legal obligations.

  • To improve our website, services, and customer experience.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service providers, such as airlines, hotels, and tour operators, to fulfill your bookings.

  • Payment processing platforms to securely manage transactions.

  • Government authorities or regulatory bodies when required by law.

  • Third-party service providers assisting in website analytics or marketing (e.g., Google Analytics).

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your personal information. However, no method of data transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Your Rights

Under Australian privacy laws, you have the following rights:

  • Access and Correction: You may request access to the personal information we hold about you and ask for corrections if necessary.

  • Withdrawal of Consent: You can withdraw your consent for us to use your information at any time.

  • Complaints: If you believe we have breached your privacy, you may contact us to resolve the issue.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies may collect information such as your IP address, browser type, and pages visited. You can adjust your browser settings to disable cookies; however, this may affect the functionality of our website.

7. International Data Transfers

As part of providing travel services, your personal information may be transferred to third parties located outside Australia. We ensure that such transfers are conducted in compliance with Australian privacy laws and that appropriate safeguards are in place.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

  • Email: info@toafrica.au

Thank you for trusting To Africa with your travel plans. Your privacy is important to us, and we are committed to safeguarding your personal information.